Return & Exchange

RETURN & REFUND & EXCHANGE

Written by fornen Support

We always try our best to offer the best quality. But we understand occasionally, you may need to exchange or return some dresses. Please check clearly the products after you receive your parcel, if any problem, please contact us within 15 days after receipt, the case beyond the report period can not be resolved any more. Our company offers the most reasonable return & refund policy, just hope to give pleasant shopping experience for you~

The following are some instructions:
(if you are an exception in these case, feel free to email us to get further instruction.)

❤ REFUND:

1. Cancel the order, if the order was not shipped out, we will refund and cancel for you. But if the order was shipped out, sorry to tell you that we couldn’t cancel and refund it during the transit. If you still want refund, we will refund you after we receive the parcel you returned.
2. About size issue, Please confirm your parameters and select size carefully. If the size is not fit you, and you want return for refund, please E-mail us to get further instructions. Any refund will be issued after the return parcel received in our warehouse or by our representative.
3. We are unable to issue refunds for packages that are shown as delivered but not received.
4. If a package is returned for destruction due to incorrect address/unclaimed, our only responsibility is to resend the package. And the customers needs to afford the standard shipping cost. (USD $10 ~ USD $15 Per Piece)

Other return reason: personal preference, "bad quality & not the same with web" that are not achieve your expexctation (PS: in general, the material and details of product were shown in our product page, please pay attention to it before making the order.) If you want to return due to the above reason, we need to charge 10% restocking fee of non-quality issue.

* Any return, please comtact us to get further information. Please do not send your return to the address on your package. That is not our return address! We don’t responsible for any returned parcel that was delivered to the wrong address.
* It's important to note that shipping costs are not covered by fornen when sent back, and we are unable to provide shipping labels.

❤ EXCHANGE:

And here are two ways you can choose:
The first: you can make a new order of new size, we will refund you the wrong size item after we receive the parcel you return.
The second: we will reship you new size dress after we receive the parcel.
* Please E-mail us and tell us which item you want to exchange and which size you want to exchange. Also tell us which way do you prefer.

DAMAGED & INCORRECT:

If a defective/incorrect item is received, our only responsibility is to replace the item with a new/correct one. (If you don't need us to reship your item(s), we also can provide coupon in the same value.) Please email us with the pictures and tell us which item it is. The more detailed the above information, the faster we will deal with your after-sales problems.

* Quality problem includes broken-hole, UN-sew, damage segment.
* Non-quality problem includes kink mark, press mark, little threads, wrong size selected.

Refund Methods

Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.

1. It generally takes us up to 3-5 business days to process a refund, and the specific time may be delayed due to your local bank, please contact us if you haven't received the refund after 7 working days. Once the refund is processed on our end, we will email you a confirmation.

2. For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 business days to receive your package and handle refund.

3.Refunds for Klarna purchases will be issued back to your original Klarna payment method, in accordance with Klarna’s policies. To qualify for a refund, items must still meet all standard return policy guidelines, including being returned within the eligible return window.

In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.

Note:

1. We don't cover the lost or stolen parcel by post service or by DHL which is authorized by receiver to leave at the front door, please offer a correct shipping address and don't use P.O Box address. Make sure you can accept the post service.
2. Any refund will be issued after the return parcel received in our warehouse or by our representative.